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Client Data Privacy Policy

Adeona Travel is part of Purser’s Travel LLP with registered offices at 16 Station Road, Cheadle Hulme, Stockport SK8 5AE

The company data protection officer is:

Helen Burgess

She can be contacted by email on helen.burgess@adeonatravel.co.uk

Telephone 0161 486 9247

 

In order to fulfil our contractual obligations in booking and processing your travel arrangements we will request some or all of the following data:

Name / Address / Email / Telephone / Date of Birth / Passport Details / Nationality / Medical Needs / Travel Preferences/Next of Kin/Family History

These details are loaded and stored on our company booking system which is licensed from Select Computer Systems. This is a ‘cloud’ based system securely held on Amazon AWS/EC2 servers currently located in Dublin. It is protected by Amazon Security Systems and accessed via Travelflex software over Microsoft RDP.

The personal data we collect from you is shared with third party suppliers including airlines, tour operators, cruise lines, hotels, car hire companies, travel insurance providers when necessary in order to fulfil our contractual responsibilities.

The data we collect from you will be stored and will remain on our system and we may use it to suggest future travel arrangements for you.  We will never share it with any third party for the purposes of marketing products to you.  If you do not want your data to be retained we will remove it from our system on your instruction once your contracted travel has been completed.

Included within our records are the details of the payments you make to us but the details of your debit or credit card details are never retained after processing. Your payments to us are protected via an insurance policy and your details and booking details will be shared with the Insurance Policy provider for the purpose solely of providing this cover.

All our client funds are held in an independent trust account and booking information is supplied to our independent trustees from the Travel Trust Association in order for monies to be released to suppliers. 

Please contact any member of our team if you wish to review the data we hold for you.

For more information call the Adeona Travel team today on: 0161 486 9247

What our customers say:
"Cruising with Hurtigruten is definiately the best way to visit Norway. Highlights of our trip were the Northern Lights (amazing), Husky Sledging and the Cable Car dinner. Thank you Karen for recommending, your first hand knowledge made a huge different."Mr D, Manchester
"Being away from home when you are in a wheelchair can be daunting, but Adeona Travel always go the extra mile to ensure that everything is in place for a problem free holiday, double checking that the rooms and facilities are what we need and transport arrangements are right. Take care."Ian and Jean Porter, Cheadle Hulme, Cheshire