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Client Data Privacy Policy

Adeona Travel is part of Purser’s Travel LLP with registered offices at 16 Station Road, Cheadle Hulme, Stockport SK8 5AE

The company data protection officer is:

Helen Burgess

She can be contacted by email on helen.burgess@adeonatravel.co.uk

Telephone 0161 486 9247

 

In order to fulfil our contractual obligations in booking and processing your travel arrangements we will request some or all of the following data:

Name / Address / Email / Telephone / Date of Birth / Passport Details / Nationality / Medical Needs / Travel Preferences/Next of Kin/Family History

These details are loaded and stored on our company booking system which is licensed from Select Computer Systems. This is a ‘cloud’ based system securely held on Amazon AWS/EC2 servers currently located in Dublin. It is protected by Amazon Security Systems and accessed via Travelflex software over Microsoft RDP.

The personal data we collect from you is shared with third party suppliers including airlines, tour operators, cruise lines, hotels, car hire companies, travel insurance providers when necessary in order to fulfil our contractual responsibilities.

The data we collect from you will be stored and will remain on our system and we may use it to suggest future travel arrangements for you.  We will never share it with any third party for the purposes of marketing products to you.  If you do not want your data to be retained we will remove it from our system on your instruction once your contracted travel has been completed.

Included within our records are the details of the payments you make to us but the details of your debit or credit card details are never retained after processing. Your payments to us are protected via an insurance policy and your details and booking details will be shared with the Insurance Policy provider for the purpose solely of providing this cover.

All our client funds are held in an independent trust account and booking information is supplied to our independent trustees from the Travel Trust Association in order for monies to be released to suppliers. 

Please contact any member of our team if you wish to review the data we hold for you.

For more information call the Adeona Travel team today on: 0161 486 9247

What our customers say:
"As we have planned many holidays with Adeona Travel, they understand our needs and really appreciate what makes a good holiday for us - whether it be sand, sea, and sun or an adventurous, multi-centre holiday. Nothing is too much trouble, and we only have to give them a brief outline and they will fill in the details. We have always found their pricing to be very competitive. We wish them every success for the future - they really deserve it."Brian & Carol Greene, Gatley, Cheadle, Cheshire
"As a regular traveller all over Europe and beyond, I require a travel agent that can offer me a personal service suited to my particular needs that is delivered in a reliable and efficient way. The staff at Traveltailormade do that. They are a local Company that are big enough to matter but small enough to care, and I have full confidence in their ability to deliver in a professional manner, my personal travel needs."Brian Simpson, Stockport, Cheshire